Anima International Corporation
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Frequently Asked Questions (FAQ)

Wholesaler & Distributor of Pet Supplies

Frequently Asked Questions (FAQ)


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What happens after I sign up?

Anima® International will review your information before issuing a User I.D. and Password via email or phone within two business days.

How do I place an order?

Your purchase orders on our site are received by us; there is no immediate payment online. Anima® International reviews your orders: this process allows us to check for errors and apply discounts that may be valid (due to purchase size and other factors).
Following review, we will call and give you your total with shipping, after adjustments for discounts, if applicable. We will then ask for your preferred type of payment (Credit or COD) and verify your order before payment: all of this is to ensure quality.

Why can't I see the product pricing and options (Colors, Sizes, etc)?

In order to see the product pricing and options (Colors, Sizes, etc), you need to login first.

What does "Airline Approved" mean?

While different airlines have different pet policies, the ones they generally have in common are:
1) The carrier must be water resistant
2) The carrier must fit under the stow away under the seat, as the overhead cabin is unsafe for the pet should any shifts happen
3) The carrier must be able to contain the pet at all times

How do I clean my pet carrier, bed, or apparel?

All our beds and apparel are machine washable. Use low suds mild soap, cold wash then low heat or air dry. However, our carriers are to be hand washed only.

What size apparel should I order for my pet?

Please refer to the Apparel Chart to find the approximate size apparel needed for your pet.

What size collar should I order for my pet?

Please refer to the Collar Chart to find the approximate size collar needed for your pet.

What size carrier should I order for my pet?

Please refer to the Carrier Chart to find the approximate size carrier needed for your pet.

What makes Anima's pet carriers, beds, jewelry and apparels unique?

All of our carriers, beds, jewelry and apparels are designed by a trained fashion designer and undergo a long approval process before it is released for consumers.

What is your Return Policy?

We have a 30-day return policy in place. However, due to FDA restrictions, we cannot accept used returns. More on our return policy can be found on the Return Policies page.

What is the jewelry made of?

We use jewelry grade stones, gems, and pearls to make our jewelry.

Is the leather in the collars real? Are there any alternative materials?

We only use genuine leather to make our collars. We do this because the gentle stretching properties, durability and softness allows for maximum pet comfort. Unfortunately, we do not have any alternative materials for the collars.

How are the pet accessory hair clips made?

All our hair clips are 100% hand crafted. No two clips are completely identical.

Get in touch

234 South 5th Avenue
City of Industry, CA 91746

We look forward to every call,
Monday - Friday 9:00AM - 5:00PM PST
Phone: 626-369-0281
Fax: 626-369-0282
Email: info@animaintl.com

 



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